Lost Master Password 1password

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1Password, LastPass and Roboform even exposed master passwords, used to unlock all your other passwords. “The ‘lock’ button on password managers is broken — some more severely than others. I don't recall the Master Password of my now current account. I used to access my 1Password through another account which would show me all the vaults across my different accounts. That account was recently deleted and have been using FaceID to access my new account. On my very old iOS device, 1password is installed, which contains files that are valuable to me, the password was lost 2 years ago. The secret key is set in the program, only the master password is needed.

Your Emergency Kit is a safety net for accessing your account.

Your Emergency Kit is a PDF document with your account details and a place to write your Master Password. If you fill out your Emergency Kit and store it safely, it will allow you to access your 1Password account if you can’t sign in.

Master

Get your Emergency Kit

1Password asks you to save your Emergency Kit when you create an account. Check your Downloads folder to see if you already have yours. You can get another copy of your Emergency Kit in some of the 1Password apps, or by signing in to your account on 1Password.com.

1Password.com

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  1. Sign in to your account on 1Password.com.
  2. Click your name in the top right and choose My Profile.
  3. Click Save Emergency Kit and follow the onscreen instructions to save the PDF.

1Password for Mac

  1. From the Account menu choose your account > Get Emergency Kit.
  2. Click Save or Print.

1Password for Android

  1. Go to Settings > 1Password accounts, then choose your account.
  2. Tap View Emergency Kit, then tap Save.
Password

Prepare your Emergency Kit

Follow these tips to prepare your Emergency Kit and store it safely:

  • Print a copy to keep in a safe deposit box or with your passport or birth certificate.
  • Write your Master Password in at least one printed copy of your Emergency Kit.
  • Save it to your personal cloud storage, so you always have a digital copy available.
  • Give a copy to someone you trust, like your spouse or someone in your will.

Should I write down my Master Password?

Consider what would happen if you ever forgot it or how a loved one would access your account in an emergency. If you don’t write it down, it’s still important to keep a copy of your Emergency Kit, so you don’t lose your Secret Key.

Use your Emergency Kit

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Your Emergency Kit contains everything needed to sign in to your account on 1Password.com or in the apps:

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  • Sign-in address. The web address you use to sign in to your account.
  • Email address. The email address you used to create your account.
  • Secret Key. A unique code which protects your data. Learn more.
  • Master Password. A place to record your Master Password.
  • Setup Code. A QR code that makes it easy to sign in on new devices.

Learn more

  • Get help if you can’t sign in to your account on 1Password.com
You can restore access for a family or team member if they forget their Master Password or can’t find their Secret Key.
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When you recover an account for someone:

  • They’ll receive a new Secret Key and create a new Master Password.
  • They’ll be able to access all the data they had before.
  • They’ll need to sign in again on all their devices once recovery is complete.

You can recover accounts for other people if:

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  • you’re a family organizer
  • you’re a team administrator or owner
  • you belong to a group that has the “Recover Accounts” permission

You can’t recover your own account, so make sure at least two family or team members can recover accounts. That way, if you can’t sign in, someone will be able to help you. Learn how to add a family organizer or implement a recovery plan for your team.

Begin recovery

You can recover an account for someone at any time. Just keep in mind that after they create a new Master Password, they won’t be able to access their account until you complete the recovery.

To begin recovery:

  1. Sign in to your account on 1Password.com.
  2. Click People in the sidebar.
  3. Click the name of a person, then click Begin Recovery below the person’s name.

The person whose account you’re recovering will get an email from 1Password. When they click “Recover my account” in the email, a page will open in their browser. Then they’ll get a new Secret Key and create a new Master Password.

Complete recovery

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After your family or team member has created their new Master Password, you’ll be notified by email that a recovery is awaiting completion. Click “Complete account recovery” in the email. A page will open in your browser with the person’s details. Click Complete Recovery, then they’ll need to:

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Help

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If your family or team member can’t unlock 1Password after recovery is completed, they can start over to sign in again.

Complete multiple recoveries

You’ll see notifications for any pending recoveries when you sign in to 1Password.com. To complete all the recoveries at once:

  1. Click People in the sidebar.
  2. Click the filter to the right of the search field and choose Recovery Pending.
  3. Select the checkboxes next to the accounts you want to recover.
  4. Click Actions and choose Complete Recovery.

Learn more